FAQ

At Orphandrug.co.uk, we can help you access unlicensed medicines safely and legally as long as you meet certain conditions. This process is governed by the Named Patient Import regulation. This allows patients to buy and import a medicine that is not available in their home country. This process is legally enforceable if the following conditions are met:

* The medicine has been prescribed by the patient's treating doctor;
* The medicine targets a life-threatening or severe disease;
* The medicine is not approved and/or not available in the patient's country of residence, but is approved in another country;
* There is no locally available alternative treatment;
* The medicine is to be imported for personal use only and on behalf of an individual patient.

Other requirements may also apply depending on the patient's country of residence. At Orphandrug.co.uk, we will guide you through every step of the process and ensure that you have legal access to medicines.

At Orphandrug.co.uk, we work to the highest standards to ensure the authenticity and safety of medicines. We cooperate with trusted pharmaceutical warehouses operating in certain parts of Europe and Asia. These partners are regularly audited under Good Distribution Practices (GDP) in full compliance with European Law.

When procuring medicines, we only work with a carefully selected network of GDP-certified partners. These partners have undergone rigorous audits, have verified certificates and can provide reliable stock management. Factors such as the origin and quality of the products, the certifications of our partners and the reliability of the stock are carefully controlled by us.

All these processes allow us to ensure that we not only source genuine medicines, but also offer the best price for you. At Orphandrug.co.uk, we are on a mission to make access to medicines affordable for as many patients as possible.

Orphandrug.co.uk operates entirely according to the Named Patient Import regulation in the process of supplying medicines. One of the main requirements of this regulation is that you have a prescription from your treating doctor.

Ultimately, it is your doctor who will determine the most appropriate treatment for you. Our job is to ensure that you have access to this treatment if it is not available in your country.

Our team meticulously verifies every prescription that is submitted, and sometimes this process may require us to contact your doctor. When you send us your prescription, you give us permission to carry out this verification process.